Return & Refund Policy


How to return a product?

You can create a request to return your products with these simple steps:

1. Log into your account

2. Go to 'Return Request'

3. Click on 'Return' against the item you wish to return or exchange

4. Fill in the details and raise a return pick request

Once you raise the request, you'll get an email confirming that your request is being processed. Based on the item, your request may be automatically approved or you may be contacted for more details. If the request is approved, then please fill up the Return Form with the adequate information and the item will be picked up after which you will get a replacement or refund. You can also track the status of your return request instantly from the 'My Orders' section of your account.

Conditions for Returns

The product must be unused, unworn, unwashed and without any flaws. For Electronic products, the item is only valid for return if there is any manufacturing defect or physical damage in it. (*Subject to Quality Check). Fashion products can be tried on to see if they fit and will still be considered unworn. The product must include the original tags, user manual, warranty cards, freebies and accessories.

The product must be returned in the original and undamaged manufacturer packaging / box. Please do not put tape or stickers on the manufacturers’ box. If a product is returned to us in an inadequate condition (referred as an invalid return), we reserve the right to send it back to you.


Note: Items sold on RFL Best Buy can only be returned within 15 days from the date of purchase. Return cannot be initiated if you do not have the Customer Copy of the invoice.

Requirements for Returns

ret. req.

How long does the quality evaluation take?

The quality evaluation process may take up to 2-4 working days once the item reaches our warehouse.

The refund process will only begin after we have completed evaluating your returned product and if it is deemed to be a valid return.

If it is an invalid return, the product will be sent back to you.


Does RFL Best Buy provide a replacement for a valid returned & canceled items?

Replacements are only currently available for returned items – please inform our customer service if you wish to have a replacement product.                                                                             

If no eligible/suitable replacement is found, the price of the item will be refunded to you.

inelg. ret.


How long does it take to process a refund?

If your product is eligible for refund and once we have completed the quality evaluation or cancellation of item(s), your refund can generally take 2-7 working days according to your preferred refund method based on your initial method of payment and the table below.

The time required to complete a refund depends on the refund method you have selected.


Payment Method

Refund Method

Refund Time

Cash on Delivery


10-12 working days

Debit/Credit Card

Card Reversal

10-12 working days



10-12 working days



10-12 working days


Does RFL Best Buy refund shipping fees?

Yes, if your return is valid then we’ll refund the shipping charge as well.


RFL Best Buy is one of the leading retail & online shopping platforms in Bangladesh that offers convenient and seamless shopping experience to users anytime, anywhere! With strong payment and logistical support, RFL Best Buy provides all users with a safe and secure online shopping environment. Experience risk-free shopping with RFL Best Buy - get the items you ordered or get your money back! & No hidden charges, no transaction fee, RFL Best Buy free for all! Join our RFL Best Buy community and start shopping today. 


Join RFL Best Buy to find everything you need at the best prices. Discover hot deals and great savings from our Flash Deals.Explore our categories and pick quality, authentic products from our top sellers and official brands like Vision, Best Buy, Samsung, Vivo and more. What's more, you will be able to enjoy even greater savings with RFL Best Buy Reward points! Earn points with every purchase and redeem them to get more rebates. Online shopping has never been easier.Not sure where to begin? Why not start with our trending searches for inspiration or kick-off your hunt for the best deals by browsing our range of categories which include Furniture, Mobile & Accessories, Household items, Kitchen Accessories, Women’s Apparel, Men’s Apparel, Women’s Shoes, Men’s Shoes, Kids & Babies, Home & Living, Home Appliances, Rides & Sports and many more. Start shopping on RFL Best Buy now!


Everyone loves online shopping for the convenience and the low prices are a bonus. RFL Best Buy strives to help you get a bang for your buck with multiple sales and promotions happening at any one time. While you wait patiently for the major sales, don’t forget about the ongoing promotions on your regular day! The RFL Best Buy flash sale offers you a variety of different items at special promotional prices. In addition, we have special vouchers provided time to time to help you cash in some extra savings. Don’t miss out on the free discount codes up for grabs as well! From a large variety of products to great recommendations to small prices, is here to enhance your shopping experience!

ALL OFFERS IN RFL Best Buy: Special offers / Flash Sales / Bundle offers

FURNITURE IN RFL Best Buy: Furniture / Dining / Bedroom / Living Room

ELECTRONICS IN RFL Best Buy: TV / Cooling & Heating / Big Appliances / Small Appliances

MOBILES & ACCESSORIES IN RFL Best Buy: Vivo / Samsung / Proton / Oppo